Career path
The skills this job asks for, and the level for each.
32 skills listed by ESCO, 17 of them essential. 32 are in our skills list and linked; we measure a match on those. ESCO gives no levels, so we ask for level 3 on an essential skill and 2 on the rest.
Occupation: ISCO-08 occupations (International Labour Organization). Skills: This service uses the ESCO classification of the European Commission (v1.2.1, CC BY 4.0), modified by CareersMatch.
Further out means a higher level. Sign in to see how you compare.
Showing 10 of 32, essentials first. The table below lists them all.
| Skill | Type | Necessity | Level |
|---|---|---|---|
| adapt to changing situations | skill | essential | 3 |
| characteristics of products | skill | essential | 3 |
A path lists what the job asks for
The skills and tools people in this kind of job use, at the level each is usually asked for.
Signed in, we set your profile beside it
Level by level, using only what your profile holds. Something we know nothing about yet is shown as not yet known, never as a no.
You see where you fall short, and what would change it
Answering a question, adding your level or adding a certificate. We never show a pay rise or a time estimate we have no data for.
What this path asks for comes from O*NET 31.0 (U.S. Department of Labor, CC BY 4.0), through the official ISCO-08 to US occupation crosswalk. A competency is essential where O*NET rates it at least 3.5 of 5 in importance.
| characteristics of services | skill | essential | 3 |
| communicate by telephone | skill | essential | 3 |
| Communication | competency | essential | 3 |
| create solutions to problems | skill | essential | 3 |
| credit card payments | skill | essential | 3 |
| Digital Fluency | competency | essential | 3 |
| guarantee customer satisfaction | skill | essential | 3 |
| handle tasks independently | skill | essential | 3 |
| have computer literacy | skill | essential | 3 |
| Influence | competency | essential | 3 |
| keep task records | skill | essential | 3 |
| listen actively | skill | essential | 3 |
| perform multiple tasks at the same time | skill | essential | 3 |
| present reports | skill | essential | 3 |
| process data | skill | essential | 3 |
| speak different languages | skill | essential | 3 |
| tolerate stress | skill | essential | 3 |
| use customer relationship management software | skill | essential | 3 |
| answer incoming calls | skill | desirable | 2 |
| apply operations for an ITIL-based environment | skill | desirable | 2 |
| Collaboration | competency | desirable | 2 |
| communication principles | skill | desirable | 2 |
| e-commerce systems | skill | desirable | 2 |
| educate on data confidentiality | skill | desirable | 2 |
| e-procurement | skill | desirable | 2 |
| handle helpdesk problems | skill | desirable | 2 |
| knowledge base | skill | desirable | 2 |
| perform data analysis | skill | desirable | 2 |
| perform escalation procedure | skill | desirable | 2 |
| prioritise requests | skill | desirable | 2 |
| Problem Solving and Critical Thinking | competency | desirable | 2 |
| provide customer follow-up services | skill | desirable | 2 |
| provide ICT support | skill | desirable | 2 |
| Self Management | competency | desirable | 2 |
| teamwork principles | skill | desirable | 2 |
| think proactively | skill | desirable | 2 |
| Adaptability | competency | desirable | 1 |