Career path
The skills this job asks for, and the level for each.
71 skills listed by ESCO, 61 of them essential. 71 are in our skills list and linked; we measure a match on those. ESCO gives no levels, so we ask for level 3 on an essential skill and 2 on the rest.
Occupation: ISCO-08 occupations (International Labour Organization). Skills: This service uses the ESCO classification of the European Commission (v1.2.1, CC BY 4.0), modified by CareersMatch.
Further out means a higher level. Sign in to see how you compare.
Showing 10 of 71, essentials first. The table below lists them all.
| Skill | Type | Necessity | Level |
|---|---|---|---|
| act reliably | skill | essential | 3 |
| adhere to transportation work schedule | skill | essential | 3 |
A path lists what the job asks for
The skills and tools people in this kind of job use, at the level each is usually asked for.
Signed in, we set your profile beside it
Level by level, using only what your profile holds. Something we know nothing about yet is shown as not yet known, never as a no.
You see where you fall short, and what would change it
Answering a question, adding your level or adding a certificate. We never show a pay rise or a time estimate we have no data for.
What this path asks for comes from O*NET 31.0 (U.S. Department of Labor, CC BY 4.0), through the official ISCO-08 to US occupation crosswalk. A competency is essential where O*NET rates it at least 3.5 of 5 in importance.
| advise customers on the product range of railway companies |
| skill |
| essential |
| 3 |
| answer questions about the train transport service | skill | essential | 3 |
| apply tramway regulations | skill | essential | 3 |
| assist disable passengers | skill | essential | 3 |
| assist passengers | skill | essential | 3 |
| assist passengers in emergency situations | skill | essential | 3 |
| assist passengers with timetable information | skill | essential | 3 |
| be friendly to passengers | skill | essential | 3 |
| check carriages | skill | essential | 3 |
| check passenger tickets | skill | essential | 3 |
| check tickets throughout carriages | skill | essential | 3 |
| Collaboration | competency | essential | 3 |
| collect customer data | skill | essential | 3 |
| collect fares | skill | essential | 3 |
| communicate clearly with passengers | skill | essential | 3 |
| communicate reports provided by passengers | skill | essential | 3 |
| communicate with customers | skill | essential | 3 |
| communicate with customer service department | skill | essential | 3 |
| Communication | competency | essential | 3 |
| control the opening and closing of train doors | skill | essential | 3 |
| customs regulations for passengers | skill | essential | 3 |
| deliver a sales pitch | skill | essential | 3 |
| deliver outstanding service | skill | essential | 3 |
| Digital Fluency | competency | essential | 3 |
| ensure implementation of safe driving practices | skill | essential | 3 |
| ensure passenger comfort | skill | essential | 3 |
| facilitate safe disembarkation of passengers | skill | essential | 3 |
| focus on passengers | skill | essential | 3 |
| guarantee customer satisfaction | skill | essential | 3 |
| handle personal identifiable information | skill | essential | 3 |
| handle petty cash | skill | essential | 3 |
| handle stressful situations in the work place | skill | essential | 3 |
| help to control passenger behaviour during emergency situations | skill | essential | 3 |
| identify customer's needs | skill | essential | 3 |
| implement marketing strategies | skill | essential | 3 |
| implement sales strategies | skill | essential | 3 |
| interpret customer non-verbal communication | skill | essential | 3 |
| lift heavy weights | skill | essential | 3 |
| listen actively | skill | essential | 3 |
| maintain updated professional knowledge | skill | essential | 3 |
| manage the customer experience | skill | essential | 3 |
| meet picking standards | skill | essential | 3 |
| monitor customer inquiries | skill | essential | 3 |
| monitor train schedules | skill | essential | 3 |
| operate electronic payment terminals | skill | essential | 3 |
| operate railway communication systems | skill | essential | 3 |
| passenger transport regulations | skill | essential | 3 |
| perform services in a flexible manner | skill | essential | 3 |
| Problem Solving and Critical Thinking | competency | essential | 3 |
| provide first aid | skill | essential | 3 |
| provide high quality customer service | skill | essential | 3 |
| provide information on train routes | skill | essential | 3 |
| provide information to passengers | skill | essential | 3 |
| railway framework legislation | skill | essential | 3 |
| react calmly in stressful situations | skill | essential | 3 |
| relay messages through radio and telephone systems | skill | essential | 3 |
| represent the company | skill | essential | 3 |
| research passenger needs | skill | essential | 3 |
| Self Management | competency | essential | 3 |
| sell train tickets | skill | essential | 3 |
| speak different languages | skill | essential | 3 |
| supervise movement of passengers | skill | essential | 3 |
| think proactively | skill | essential | 3 |
| write work-related reports | skill | essential | 3 |
| Adaptability | competency | desirable | 2 |
| analyse reports provided by passengers | skill | desirable | 2 |
| consider ergonomic aspects of urban transportation | skill | desirable | 2 |
| engage with rail stakeholders | skill | desirable | 2 |
| have computer literacy | skill | desirable | 2 |
| Influence | competency | desirable | 2 |
| manage emergency situations on board | skill | desirable | 2 |
| persuade clients with alternatives | skill | desirable | 2 |
| regulations for international transportation | skill | desirable | 2 |
| use different communication channels | skill | desirable | 2 |
| use microsoft office | skill | desirable | 2 |
| work in a rail transport team | skill | desirable | 2 |