Career path
The skills this job asks for, and the level for each.
39 skills listed by ESCO, 24 of them essential. 39 are in our skills list and linked; we measure a match on those. ESCO gives no levels, so we ask for level 3 on an essential skill and 2 on the rest.
Occupation: ISCO-08 occupations (International Labour Organization). Skills: This service uses the ESCO classification of the European Commission (v1.2.1, CC BY 4.0), modified by CareersMatch.
Further out means a higher level. Sign in to see how you compare.
Showing 10 of 39, essentials first. The table below lists them all.
| Skill | Type | Necessity | Level |
|---|---|---|---|
| apply conflict management | skill | essential | 3 |
| apply knowledge of human behaviour | skill | essential | 3 |
A path lists what the job asks for
The skills and tools people in this kind of job use, at the level each is usually asked for.
Signed in, we set your profile beside it
Level by level, using only what your profile holds. Something we know nothing about yet is shown as not yet known, never as a no.
You see where you fall short, and what would change it
Answering a question, adding your level or adding a certificate. We never show a pay rise or a time estimate we have no data for.
What this path asks for comes from O*NET 31.0 (U.S. Department of Labor, CC BY 4.0), through the official ISCO-08 to US occupation crosswalk. A competency is essential where O*NET rates it at least 3.5 of 5 in importance.
| communicate with customers | skill | essential | 3 |
| Communication | competency | essential | 3 |
| control of expenses | skill | essential | 3 |
| create solutions to problems | skill | essential | 3 |
| customer service | skill | essential | 3 |
| determine charges for customer services | skill | essential | 3 |
| Digital Fluency | competency | essential | 3 |
| ensure client orientation | skill | essential | 3 |
| guarantee customer satisfaction | skill | essential | 3 |
| have computer literacy | skill | essential | 3 |
| identify customer's needs | skill | essential | 3 |
| implement customer follow-up | skill | essential | 3 |
| keep records of customer interaction | skill | essential | 3 |
| knowledge base | skill | essential | 3 |
| listen actively | skill | essential | 3 |
| manage schedule of tasks | skill | essential | 3 |
| perform escalation procedure | skill | essential | 3 |
| perform multiple tasks at the same time | skill | essential | 3 |
| process customer orders | skill | essential | 3 |
| process data | skill | essential | 3 |
| process order forms with customer's information | skill | essential | 3 |
| process refunds | skill | essential | 3 |
| provide customer follow-up services | skill | essential | 3 |
| provide information | skill | essential | 3 |
| Adaptability | competency | desirable | 2 |
| carry out active selling | skill | desirable | 2 |
| Collaboration | competency | desirable | 2 |
| consumer protection | skill | desirable | 2 |
| contact customers | skill | desirable | 2 |
| data mining methods | skill | desirable | 2 |
| e-commerce systems | skill | desirable | 2 |
| facilitate official agreement | skill | desirable | 2 |
| Influence | competency | desirable | 2 |
| measure customer feedback | skill | desirable | 2 |
| perform data analysis | skill | desirable | 2 |
| Problem Solving and Critical Thinking | competency | desirable | 2 |
| relationship marketing | skill | desirable | 2 |
| sales activities | skill | desirable | 2 |
| Self Management | competency | desirable | 2 |
| show diplomacy | skill | desirable | 2 |
| speak different languages | skill | desirable | 2 |
| upsell products | skill | desirable | 2 |
| use customer relationship management software | skill | desirable | 2 |
| use e-services | skill | desirable | 2 |