Career path

Contact Centre Information Clerks

The skills this job asks for, and the level for each.

Skills for this career path

58 skills listed by ESCO, 28 of them essential. 58 are in our skills list and linked; we measure a match on those. ESCO gives no levels, so we ask for level 3 on an essential skill and 2 on the rest.

Show the 30 optional skills

Optional · Knowledge (7)

Optional · Skills (23)

Occupation: ISCO-08 occupations (International Labour Organization). Skills: This service uses the ESCO classification of the European Commission (v1.2.1, CC BY 4.0), modified by CareersMatch.

What the “Contact Centre Information Clerks” career path asks for

Further out means a higher level. Sign in to see how you compare.

Skills

Showing 10 of 58, essentials first. The table below lists them all.

Skills this job asks for

Skills asked for65

Essential30

Occupation codeisco08:4222

SourceISCO-08 (ILO) unit groups with ESCO v1.2.1 skills (European Commission, CC BY 4.0), modified by CareersMatch; built 2026-09-24

Skills for Contact Centre Information Clerks
Skill	Type	Necessity	Level
adapt to changing situations	skill	essential	3
answer incoming calls	skill	essential	3

How this is worked out

A path lists what the job asks for
The skills and tools people in this kind of job use, at the level each is usually asked for.
Signed in, we set your profile beside it
Level by level, using only what your profile holds. Something we know nothing about yet is shown as not yet known, never as a no.
You see where you fall short, and what would change it
Answering a question, adding your level or adding a certificate. We never show a pay rise or a time estimate we have no data for.