Career path
The skills this job asks for, and the level for each.
162 skills listed by ESCO, 108 of them essential. 162 are in our skills list and linked; we measure a match on those. ESCO gives no levels, so we ask for level 3 on an essential skill and 2 on the rest.
Occupation: ISCO-08 occupations (International Labour Organization). Skills: This service uses the ESCO classification of the European Commission (v1.2.1, CC BY 4.0), modified by CareersMatch.
Further out means a higher level. Sign in to see how you compare.
Showing 10 of 162, essentials first. The table below lists them all.
| Skill | Type | Necessity | Level |
|---|---|---|---|
| achieve sales targets | skill | essential | 3 |
| act with a high level of safety awareness | skill | essential | 3 |
A path lists what the job asks for
The skills and tools people in this kind of job use, at the level each is usually asked for.
Signed in, we set your profile beside it
Level by level, using only what your profile holds. Something we know nothing about yet is shown as not yet known, never as a no.
You see where you fall short, and what would change it
Answering a question, adding your level or adding a certificate. We never show a pay rise or a time estimate we have no data for.
What this path asks for comes from O*NET 31.0 (U.S. Department of Labor, CC BY 4.0), through the official ISCO-08 to US occupation crosswalk. A competency is essential where O*NET rates it at least 3.5 of 5 in importance.
| adapt communication style according to recipient | skill | essential | 3 |
| advertise travel insurance | skill | essential | 3 |
| advise customers on the product range of railway companies | skill | essential | 3 |
| air passenger behaviour | skill | essential | 3 |
| air transport law | skill | essential | 3 |
| answer incoming calls | skill | essential | 3 |
| apply foreign languages in tourism | skill | essential | 3 |
| apply numeracy skills | skill | essential | 3 |
| assist clients with special needs | skill | essential | 3 |
| assist passengers | skill | essential | 3 |
| assist visitors | skill | essential | 3 |
| build a network of suppliers in tourism | skill | essential | 3 |
| build business relationships | skill | essential | 3 |
| cancellation policies of service providers | skill | essential | 3 |
| check in luggage | skill | essential | 3 |
| check in passengers | skill | essential | 3 |
| check travel documentation | skill | essential | 3 |
| collect tourist information | skill | essential | 3 |
| communicate clearly with passengers | skill | essential | 3 |
| communicate verbal instructions | skill | essential | 3 |
| communicate with customers | skill | essential | 3 |
| communicate with customer service department | skill | essential | 3 |
| Communication | competency | essential | 3 |
| comply with food safety and hygiene | skill | essential | 3 |
| coordinate efforts of stakeholders for destination promotion | skill | essential | 3 |
| coordinate performance tours | skill | essential | 3 |
| create solutions to problems | skill | essential | 3 |
| customise travel package | skill | essential | 3 |
| demonstrate intercultural competences in hospitality services | skill | essential | 3 |
| develop inclusive communication material | skill | essential | 3 |
| develop tourist information materials | skill | essential | 3 |
| devise special promotions | skill | essential | 3 |
| devise tailor-made tourism itineraries | skill | essential | 3 |
| Digital Fluency | competency | essential | 3 |
| distribute local information materials | skill | essential | 3 |
| ecotourism | skill | essential | 3 |
| educate on sustainable tourism | skill | essential | 3 |
| engage local communities in the management of natural protected areas | skill | essential | 3 |
| ensure the privacy of guests | skill | essential | 3 |
| escort visitors to places of interest | skill | essential | 3 |
| geographical areas relevant to tourism | skill | essential | 3 |
| geographic areas | skill | essential | 3 |
| greet guests | skill | essential | 3 |
| guarantee customer satisfaction | skill | essential | 3 |
| handle customer complaints | skill | essential | 3 |
| handle financial transactions | skill | essential | 3 |
| handle personal identifiable information | skill | essential | 3 |
| handle petty cash | skill | essential | 3 |
| handle veterinary emergencies | skill | essential | 3 |
| have computer literacy | skill | essential | 3 |
| identify customer's needs | skill | essential | 3 |
| implement marketing strategies | skill | essential | 3 |
| implement sales strategies | skill | essential | 3 |
| Influence | competency | essential | 3 |
| inform customers of activity changes | skill | essential | 3 |
| inform tourist groups on logistical times | skill | essential | 3 |
| keep up to date on local events | skill | essential | 3 |
| liaise with guest facilities providers | skill | essential | 3 |
| local area tourism industry | skill | essential | 3 |
| maintain customer records | skill | essential | 3 |
| maintain customer service | skill | essential | 3 |
| maintain relationship with customers | skill | essential | 3 |
| maintain relationship with suppliers | skill | essential | 3 |
| make logistical arrangements | skill | essential | 3 |
| manage conservation of natural and cultural heritage | skill | essential | 3 |
| manage difficult clients | skill | essential | 3 |
| manage digital archives | skill | essential | 3 |
| manage health and safety standards | skill | essential | 3 |
| manage the customer experience | skill | essential | 3 |
| manage tourist groups | skill | essential | 3 |
| manage visitor flows in natural protected areas | skill | essential | 3 |
| measure customer feedback | skill | essential | 3 |
| measure sustainability of tourism activities | skill | essential | 3 |
| organise entry to attractions | skill | essential | 3 |
| organise transportation of tour groups | skill | essential | 3 |
| oversee all travel arrangements | skill | essential | 3 |
| perform services in a flexible manner | skill | essential | 3 |
| persuade clients with alternatives | skill | essential | 3 |
| plan measures to safeguard cultural heritage | skill | essential | 3 |
| present reports | skill | essential | 3 |
| process booking | skill | essential | 3 |
| process order forms with customer's information | skill | essential | 3 |
| process payments | skill | essential | 3 |
| process reservations | skill | essential | 3 |
| produce content for tourism brochures | skill | essential | 3 |
| promote the use of sustainable transport | skill | essential | 3 |
| provide customised products | skill | essential | 3 |
| provide directions to guests | skill | essential | 3 |
| provide performance feedback | skill | essential | 3 |
| provide tourism related information | skill | essential | 3 |
| provide visitor information | skill | essential | 3 |
| quote prices | skill | essential | 3 |
| react calmly in stressful situations | skill | essential | 3 |
| respond to customers' inquiries | skill | essential | 3 |
| self-service technologies in tourism | skill | essential | 3 |
| sell tickets | skill | essential | 3 |
| sell tourist packages | skill | essential | 3 |
| sell train tickets | skill | essential | 3 |
| support community-based tourism | skill | essential | 3 |
| support local tourism | skill | essential | 3 |
| tolerate stress | skill | essential | 3 |
| update message displays | skill | essential | 3 |
| upsell products | skill | essential | 3 |
| use customer relationship management software | skill | essential | 3 |
| use different communication channels | skill | essential | 3 |
| use e-tourism platforms | skill | essential | 3 |
| use global distribution system | skill | essential | 3 |
| welcome tour groups | skill | essential | 3 |
| work in a hospitality team | skill | essential | 3 |
| Collaboration | competency | essential | 2 |
| Problem Solving and Critical Thinking | competency | desirable | 3 |
| act reliably | skill | desirable | 2 |
| Adaptability | competency | desirable | 2 |
| answer questions about the train transport service | skill | desirable | 2 |
| apply social media marketing | skill | desirable | 2 |
| assist customers | skill | desirable | 2 |
| assist customers with self-service ticketing machines | skill | desirable | 2 |
| assist VIP guests | skill | desirable | 2 |
| augmented reality | skill | desirable | 2 |
| be friendly to passengers | skill | desirable | 2 |
| board aircraft passengers | skill | desirable | 2 |
| check tickets at venue entry | skill | desirable | 2 |
| communicate by telephone | skill | desirable | 2 |
| conduct airport security screening | skill | desirable | 2 |
| conduct security screenings | skill | desirable | 2 |
| coordinate events | skill | desirable | 2 |
| customer service | skill | desirable | 2 |
| ensure client orientation | skill | desirable | 2 |
| ensure flights run to schedule | skill | desirable | 2 |
| ensure infrastructure accessibility | skill | desirable | 2 |
| execute email marketing | skill | desirable | 2 |
| follow ethical code of conduct in tourism | skill | desirable | 2 |
| follow ethical code of conduct in transport services | skill | desirable | 2 |
| handle guest luggage | skill | desirable | 2 |
| improve customer traveling experiences with augmented reality | skill | desirable | 2 |
| integrate content into output media | skill | desirable | 2 |
| interpret customer non-verbal communication | skill | desirable | 2 |
| manage database | skill | desirable | 2 |
| manage online content | skill | desirable | 2 |
| manage time in tourism | skill | desirable | 2 |
| negotiate service with providers | skill | desirable | 2 |
| negotiate supplier arrangements | skill | desirable | 2 |
| office software | skill | desirable | 2 |
| organise cultural events | skill | desirable | 2 |
| oversee the design of touristic publications | skill | desirable | 2 |
| oversee the printing of touristic publications | skill | desirable | 2 |
| participate in tourism events | skill | desirable | 2 |
| plan events | skill | desirable | 2 |
| plan measures to safeguard natural protected areas | skill | desirable | 2 |
| plan medium to long term objectives | skill | desirable | 2 |
| prepare travel packages | skill | desirable | 2 |
| promote virtual reality travelling experiences | skill | desirable | 2 |
| provide high quality customer service | skill | desirable | 2 |
| read maps | skill | desirable | 2 |
| satisfy customers | skill | desirable | 2 |
| search databases | skill | desirable | 2 |
| Self Management | competency | desirable | 2 |
| sell souvenirs | skill | desirable | 2 |
| social media management | skill | desirable | 2 |
| speak different languages | skill | desirable | 2 |
| stay up-to-date with current events | skill | desirable | 2 |
| tourist resources of a destination for further development | skill | desirable | 2 |
| use communication techniques | skill | desirable | 2 |
| use microsoft office | skill | desirable | 2 |
| use presentation software | skill | desirable | 2 |
| use spreadsheets software | skill | desirable | 2 |
| virtual reality | skill | desirable | 2 |