Career path
The skills this job asks for, and the level for each.
163 skills listed by ESCO, 78 of them essential. 163 are in our skills list and linked; we measure a match on those. ESCO gives no levels, so we ask for level 3 on an essential skill and 2 on the rest.
Occupation: ISCO-08 occupations (International Labour Organization). Skills: This service uses the ESCO classification of the European Commission (v1.2.1, CC BY 4.0), modified by CareersMatch.
Further out means a higher level. Sign in to see how you compare.
Showing 10 of 147, essentials first. The table below lists them all.
| Skill | Type | Necessity | Level |
|---|---|---|---|
| Digital Fluency | competency | essential | 4 |
| address problems critically | skill | essential | 3 |
A path lists what the job asks for
The skills and tools people in this kind of job use, at the level each is usually asked for.
Signed in, we set your profile beside it
Level by level, using only what your profile holds. Something we know nothing about yet is shown as not yet known, never as a no.
You see where you fall short, and what would change it
Answering a question, adding your level or adding a certificate. We never show a pay rise or a time estimate we have no data for.
Showing 10 of 16, essentials first. The table below lists them all.
What this path asks for comes from O*NET 31.0 (U.S. Department of Labor, CC BY 4.0), through the official ISCO-08 to US occupation crosswalk. A competency is essential where O*NET rates it at least 3.5 of 5 in importance.
| administer ICT system | skill | essential | 3 |
| analyse ICT system | skill | essential | 3 |
| analyse staff capacity | skill | essential | 3 |
| assist customers | skill | essential | 3 |
| attack vectors | skill | essential | 3 |
| audit techniques | skill | essential | 3 |
| characteristics of products | skill | essential | 3 |
| characteristics of services | skill | essential | 3 |
| communicate with customers | skill | essential | 3 |
| communicate with stakeholders | skill | essential | 3 |
| Communication | competency | essential | 3 |
| create solutions to problems | skill | essential | 3 |
| cyber attack counter-measures | skill | essential | 3 |
| cyber security | skill | essential | 3 |
| define firewall rules | skill | essential | 3 |
| digital systems | skill | essential | 3 |
| distributed directory information services | skill | essential | 3 |
| educate on data confidentiality | skill | essential | 3 |
| engage with stakeholders | skill | essential | 3 |
| ensure proper document management | skill | essential | 3 |
| establish an ICT security prevention plan | skill | essential | 3 |
| estimate duration of work | skill | essential | 3 |
| execute software tests | skill | essential | 3 |
| forecast workload | skill | essential | 3 |
| guarantee customer satisfaction | skill | essential | 3 |
| ICT network cable limitations | skill | essential | 3 |
| ICT networking hardware | skill | essential | 3 |
| ICT network routing | skill | essential | 3 |
| ICT security standards | skill | essential | 3 |
| ICT system programming | skill | essential | 3 |
| ICT system user requirements | skill | essential | 3 |
| identify customer's needs | skill | essential | 3 |
| identify ICT security risks | skill | essential | 3 |
| identify ICT system weaknesses | skill | essential | 3 |
| implement anti-virus software | skill | essential | 3 |
| implement a virtual private network | skill | essential | 3 |
| implement ICT recovery system | skill | essential | 3 |
| implement ICT risk management | skill | essential | 3 |
| integrate system components | skill | essential | 3 |
| keep task records | skill | essential | 3 |
| keep up to date on product knowledge | skill | essential | 3 |
| levels of software testing | skill | essential | 3 |
| maintain ICT server | skill | essential | 3 |
| maintain ICT system | skill | essential | 3 |
| manage alarm system | skill | essential | 3 |
| manage closed-circuit television system | skill | essential | 3 |
| manage email hosting service | skill | essential | 3 |
| manage schedule of tasks | skill | essential | 3 |
| manage staff | skill | essential | 3 |
| manage system security | skill | essential | 3 |
| operate private branch exchange | skill | essential | 3 |
| operating systems | skill | essential | 3 |
| organisational structure | skill | essential | 3 |
| penetration testing tool | skill | essential | 3 |
| perform backups | skill | essential | 3 |
| perform ICT troubleshooting | skill | essential | 3 |
| prioritise requests | skill | essential | 3 |
| Problem Solving and Critical Thinking | competency | essential | 3 |
| procurement of ICT network equipment | skill | essential | 3 |
| product comprehension | skill | essential | 3 |
| protect ICT devices | skill | essential | 3 |
| provide customer follow-up services | skill | essential | 3 |
| provide ICT support | skill | essential | 3 |
| repair ICT devices | skill | essential | 3 |
| secure sensitive customer's information | skill | essential | 3 |
| security engineering | skill | essential | 3 |
| set up cybersecurity training programmes | skill | essential | 3 |
| solve ICT system problems | skill | essential | 3 |
| supervise data entry | skill | essential | 3 |
| support ICT system users | skill | essential | 3 |
| systems development life-cycle | skill | essential | 3 |
| tools for ICT test automation | skill | essential | 3 |
| use access control software | skill | essential | 3 |
| use customer relationship management software | skill | essential | 3 |
| use ICT hardware | skill | essential | 3 |
| use ICT ticketing system | skill | essential | 3 |
| use precision tools | skill | essential | 3 |
| use repair manuals | skill | essential | 3 |
| web application security threats | skill | essential | 3 |
| ABAP | skill | desirable | 2 |
| Adaptability | competency | desirable | 2 |
| AJAX | tool | desirable | 2 |
| answer incoming calls | skill | desirable | 2 |
| APL | skill | desirable | 2 |
| ASP.NET | tool | desirable | 2 |
| Assembly (computer programming) | skill | desirable | 2 |
| C# | tool | desirable | 2 |
| C++ | tool | desirable | 2 |
| call quality assurance management | skill | desirable | 2 |
| Cisco | skill | desirable | 2 |
| cloud monitoring and reporting | skill | desirable | 2 |
| cloud security and compliance | skill | desirable | 2 |
| coach employees | skill | desirable | 2 |
| COBOL | skill | desirable | 2 |
| CoffeeScript | skill | desirable | 2 |
| Collaboration | competency | desirable | 2 |
| Common Lisp | skill | desirable | 2 |
| comply with legal regulations | skill | desirable | 2 |
| computer programming | skill | desirable | 2 |
| configure ICT system | skill | desirable | 2 |
| cooperate with colleagues | skill | desirable | 2 |
| Erlang | skill | desirable | 2 |
| execute ICT audits | skill | desirable | 2 |
| Groovy | skill | desirable | 2 |
| handle helpdesk problems | skill | desirable | 2 |
| Haskell | skill | desirable | 2 |
| hybrid model | skill | desirable | 2 |
| ICT communications protocols | skill | desirable | 2 |
| ICT debugging tools | skill | desirable | 2 |
| ICT encryption | skill | desirable | 2 |
| ICT help platforms | skill | desirable | 2 |
| ICT infrastructure | skill | desirable | 2 |
| ICT market | skill | desirable | 2 |
| ICT network security risks | skill | desirable | 2 |
| ICT process quality models | skill | desirable | 2 |
| ICT quality policy | skill | desirable | 2 |
| ICT safety | skill | desirable | 2 |
| ICT security legislation | skill | desirable | 2 |
| implement a firewall | skill | desirable | 2 |
| implement cloud security and compliance | skill | desirable | 2 |
| implement ICT security policies | skill | desirable | 2 |
| Influence | competency | desirable | 2 |
| information confidentiality | skill | desirable | 2 |
| install low voltage wiring | skill | desirable | 2 |
| Internet of Things | skill | desirable | 2 |
| Java | tool | desirable | 2 |
| JavaScript | tool | desirable | 2 |
| knowledge base | skill | desirable | 2 |
| Lisp | skill | desirable | 2 |
| manage cloud data and storage | skill | desirable | 2 |
| manage ICT legacy implication | skill | desirable | 2 |
| manage IT security compliances | skill | desirable | 2 |
| manage keys for data protection | skill | desirable | 2 |
| MATLAB | tool | desirable | 2 |
| Microsoft Visual C++ | skill | desirable | 2 |
| ML (computer programming) | skill | desirable | 2 |
| Objective-C | skill | desirable | 2 |
| OpenEdge Advanced Business Language | skill | desirable | 2 |
| Open source model | skill | desirable | 2 |
| organisational resilience | skill | desirable | 2 |
| Outsourcing model | skill | desirable | 2 |
| Pascal (computer programming) | skill | desirable | 2 |
| perform data analysis | skill | desirable | 2 |
| perform escalation procedure | skill | desirable | 2 |
| perform project management | skill | desirable | 2 |
| Perl | tool | desirable | 2 |
| PHP | tool | desirable | 2 |
| Prolog (computer programming) | skill | desirable | 2 |
| Python | tool | desirable | 2 |
| R | tool | desirable | 2 |
| remove computer virus or malware from a computer | skill | desirable | 2 |
| Ruby | tool | desirable | 2 |
| SAP R3 | skill | desirable | 2 |
| SAS language | skill | desirable | 2 |
| Scala | tool | desirable | 2 |
| Scratch (computer programming) | skill | desirable | 2 |
| Self Management | competency | desirable | 2 |
| service-oriented modelling | skill | desirable | 2 |
| Smalltalk (computer programming) | skill | desirable | 2 |
| Swift | tool | desirable | 2 |
| Systems Thinking | skill | desirable | 2 |
| train employees | skill | desirable | 2 |
| TypeScript | tool | desirable | 2 |
| use back-up and recovery tools | skill | desirable | 2 |
| use different communication channels | skill | desirable | 2 |
| use e-services | skill | desirable | 2 |
| VBScript | skill | desirable | 2 |
| Visual Basic | tool | desirable | 2 |